Shipping Policy
At Khaokhotalapyu, we are committed to ensuring that your orders are delivered in a timely and efficient manner. This Shipping Policy explains the process, timelines, and conditions related to the shipment of our products.
1. Shipping Charges
- We offer free shipping on all orders over ₹1000 within India.
- For orders below ₹1000, a standard shipping fee will apply, which will be calculated at checkout based on your location.
2. Order Processing
- Orders are processed and dispatched within 1-3 business days from the date of purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- We aim to deliver your order within 3-7 business days depending on your location.
- Please note that delivery times may vary based on your location, availability of the product, and external factors such as courier delays or holidays.
- We will provide tracking information once your order has been shipped so you can track the status of your delivery.
4. Shipping Locations
- We currently offer shipping within India.
- For international shipping, please contact our customer service at prateek.vashisth21@gmail.com for assistance. Additional charges and delivery times will apply for international shipments.
5. Courier Services
- We partner with reliable courier services to ensure that your order is delivered safely and on time. Once your order has been dispatched, you will receive a tracking number to monitor your shipment’s progress.
6. Delayed or Lost Orders
- If your order is delayed beyond the estimated delivery time, please contact us at prateek.vashisth21@gmail.com or call us at +91 8608370158 for assistance.
- In the rare event that your order is lost in transit, we will either refund the amount or resend the product at no additional cost, depending on the situation.
7. Undeliverable Packages
If a package is undeliverable due to incorrect address information provided by the customer or failure to collect the package after delivery attempts, the customer will be responsible for any additional shipping costs incurred for resending the package.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery by contacting us at prateek.vashisth21@gmail.com. We will arrange for a replacement or refund, as per our Refund Policy.
9. Contact Us
For any questions or concerns related to shipping, feel free to reach out to our customer support:
Email: prateek.vashisth21@gmail.com
Phone: +91 8608370158
Address: F-16/63, Sector-15, Rohini, Delhi-110089you with any shipping-related queries.